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You can shop in our store and browse our website without having to provide us with any of your personal information.
However, we collect personal information in the following cases:
Shopping at Original Au Coton : You do not have to provide us with any personal information when you pay for products and services with cash at our store. When you use a debit or credit card to make a purchase, we collect your debit or credit card information and your signature (in-store only) to process and administer your payment. If you make purchases through our website, we may also collect your billing and shipping address, telephone number and email address so that we can deliver the products you ordered. We may also collect optional information such as your gender or date of birth.
When you return or exchange products purchased in-store or online, we may ask you to provide your first name, last name, mailing address and telephone number. We collect this information to administer our loss prevention program, including to help us identify and prevent fraud. For returns of items that result in a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.
Commercial Communications : When you sign up to our mailing list to receive our newsletter, we may collect personal information such as your first name, last name, email address, postal address and date of birth as well as information about your interests in order to provide you with the service you have requested.
We will only contact you if you wish to do so and you are free to choose, at any time, to no longer receive our promotional communications. See the Deactivate your account / Unsubscribe section.
Online Registration : To take advantage of certain features of our website (user account, wish list and notices), you may be required to register by providing your first name, last name and email address. so that we can provide you with the service you request and administer it. At the time of your online registration, we may ask for your permission to receive commercial information in the future from Original Au Coton. To withdraw your consent to these communications, see the Deactivate your account / Unsubscribe section.
Job Opportunities at Original Au Coton : We may advertise job openings on our website. When you apply for employment or submit inquiries regarding a job opening, you may provide us with certain personal information about yourself (such as that contained in a resume or cover letter). We use this information to process and respond to your application for employment or any other request from you.
Contests, Promotions, Surveys : When you enter a contest, participate in a promotion or respond to a survey, we may collect your first name, last name, postal address, telephone number and email address. We use this information to administer your participation in the contest or promotion and, in the context of a survey, to understand our customers and improve our product and service offerings, promotions and events. At the time you enter a contest, promotion or survey, we may ask for your permission to receive marketing information in the future from Original Au Coton. To withdraw your consent to these communications, see the Deactivate your account / Unsubscribe section.
Sharing Features : The “Send to a Friend” feature and similar features on our website allow you to forward emails to others. This feature requires you to provide your first name, last name, and email address, as well as the first name, last name, and email address of the recipient. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or that of the recipient of the email.
Customer Service : When you submit a comment or question to customer service via email, or when you visit our store, we may collect personal information such as your first name, last name, postal or email address and telephone number in order to be able to respond to your comment or question. We also collect various types of information that you provide to us in order to allow us to respond to your question.
Except as otherwise provided herein, we undertake not to disclose, rent, sell or transfer to third parties, or exchange with third parties, personal information concerning our customers, without having first obtained their consent.
Service Providers : We may share your personal information with third parties who perform services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications on our behalf, running contests and promotions, or analyzing the effectiveness of our advertising strategy.
These service providers are bound by nondisclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.
Legal Obligations : We and our service providers may be required to disclose your personal information in response to a search warrant, valid investigation or order provided by law or to respond to an investigative body for a breach of contract or violation of law, or otherwise under applicable law.
Cookies are small text files placed on your hard drive that help us improve our services and your experience of using our site by allowing us to collect certain navigation data. When you visit our website, we collect through these cookies the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, the usage patterns of the website, and the domain name of the website from which you accessed our site. We collect this information to help us evaluate your browsing experience on our website and improve it. This data is not used individually, but is aggregated and used only to adapt our website to better take into account your interests and preferences.
Cookies may also be used for our marketing campaigns: they allow third-party vendors like Google and Facebook to display our ads on a variety of websites. Our website may also use a technology called "web beacons." This technology allows us to learn which pages of our website you visit. These "web beacons" are used to help us optimize and customize our website for you and future visitors to our website.
By using the Original Au Coton website, you agree to the use of cookies and web beacons in accordance with this policy. If you do not agree to our use of cookies and web beacons, you must set your browser to disable them or avoid using the Original Au Coton website. If you decide not to accept cookies from our website, you may not be able to take advantage of all the features of our website.
If you wish to deactivate your account, please send a request by email to serviceclient@aucoton.com or contact us at 1-514-383-4800 .
If you no longer wish to receive emails from Original Au Coton, please unsubscribe from our mailing list. The unsubscribe option is available on all our mailings. Simply click on the “Unsubscribe from the list” link, located at the bottom of each newsletter.
When you use certain sections of the Original Au Coton website or other services of our company, or when you post information on social networking sites (e.g., sharing a link to the Original Au Coton Facebook page, “liking” a product from your Facebook account or pinning a product to a Pinterest board), the personal information you post or share through these third-party sites is accessible to other users and can be read, collected, used and disclosed by them. Any information provided on social networking sites is not governed by this policy and its use is beyond our control.
Original Au Coton uses certain third-party analytics or advertising placement services on its websites. The providers of these services may independently collect, use and disclose your IP address and information about your visits to our website and other sites they operate in accordance with their privacy policies (and not this Privacy Policy). These services may use their own cookies and other data collection technologies. They may use this information to improve your experience, to learn how users use the websites they operate so they can make improvements, and for any other purposes permitted by their privacy policies.
Original Au Coton may also use targeted advertising service providers to tailor its advertisements to your interests. These advertisements may appear on the Original Au Coton website and on its social networks or on third-party sites. If you have consented to receive emails and promotional offers, Original Au Coton may use your email address to target advertisements according to your preferences. You can decide not to receive targeted advertising by unsubscribing from our mailing lists. To withdraw your consent to these communications, see the Deactivate your account / Unsubscribe section.
The Original Au Coton website may contain links to other sites and advertisements. This privacy policy applies only to information collected through our website. We are not responsible for the privacy practices and policies of third parties.
We understand the importance of keeping your personal information secure and have taken steps to protect it. The personal information we collect is stored in a secure environment and the people working for us are required to respect the confidentiality of your information.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your order. After that is complete, your purchase transaction information is deleted.
Payment processing follows the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Our privacy commitments meet the requirements of the Shopify Secure program.
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a degree of risk when using the Internet to transmit personal information.
If you have any questions about this policy, please send them to us by email at hello@aucoton.com .
You may contact us at any time if you have questions or comments about this Privacy Policy, wish to access, update and/or correct inaccuracies in your personal information, withdraw your consent to receive marketing communications, or have a complaint about how we handle your personal information.
Original Au Coton – Privacy Policy
1475 Atateken (formerly Amherst), Montreal (Qc)
Canada H2L 3L2
1-514-383-4800
hello@aucoton.com
